Genesys Cloud does not provide a way to block unwanted incoming callers, and customers frequently call this out as an important missing feature. In the Genesys Ideas Lab, customers voted "Block callers based on an ANI Blacklist" as the #1 missing feature that Genesys has said they are not currently planning to address.

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CallBlockerCX (for contact centers) and CallBlockerUC (for UCC/DID) solve this problem by providing Genesys Cloud customers with all the same call blocking technologies available on our mobile phones. We provide the ANI block list as requested, but by itself a customer-populated block list is useless against robocallers who often change their phone numbers multiple times per day. To truly solve this we also integrate with Nomorobo, a market leader in robocall detecting technology, to automatically block incoming robocalls before your phone rings.